Terms and Conditions

Safety, cleanliness, and customer satisfaction are of the utmost importance to us. Please read these Terms and Conditions carefully before booking equipment from Little Jewell’s Entertainment. By proceeding with a booking, you agree to be bound by the following Terms and Conditions.

Booking and Cancellation

To book our services, please check availability via our contact form or by contacting us through Facebook or WhatsApp.

A non-refundable £50 deposit is required to secure your booking, with the remaining balance due 7 days prior to the hire date. Payments can be made via BACS, or an address can be provided for cash payments.

In the event of cancellation by the customer, the deposit is non-refundable. However, with more than 14 days’ notice, the deposit may be transferred to another date, subject to availability. If a cancellation is made by the customer within 7 days of the hire date, 50% of the remaining outstanding balance will still be payable.

Any changes to bookings must be agreed via email. Prices are subject to change at any time, excluding confirmed bookings.

If Little Jewell’s Entertainment cancels your booking, a full refund will be issued unless cancellation is due to weather or unsafe outdoor conditions. In these circumstances, an alternative date within 6 months will be offered, subject to availability.

All hire packages include setup and collection at the agreed times confirmed upon booking.

Delivery, Setup and Collection

The hirer is responsible for checking site measurements and ensuring there is adequate space around the equipment. If sufficient space is not available, the full hire fee will still apply, although we will set up as much equipment as safely possible.

Our standard hire period is 3 hours, excluding setup and collection time. Longer hire periods may be available at an additional cost.

The hirer must ensure there is suitable and easy access to the venue for unloading and loading equipment. Any restrictions such as parking limitations, stairs, narrow doorways, barriers, or long walking distances must be communicated at the time of booking. Failure to do so may prevent delivery.

We deliver to ground-floor venues only.

Free delivery is available within 10 miles of Bridgwater. Deliveries outside this radius may incur an additional charge.

While we always aim to deliver on time, we cannot be held liable for delays caused by circumstances beyond our control, including traffic, weather, or vehicle breakdowns.

Soft play equipment, including ball pits, tunnels, and slides, must not be moved once set up.

The hirer is responsible for any loss, damage, theft, or excessive soiling of equipment during the hire period. Any issues must be reported immediately. Charges for cleaning, repair, or replacement may apply.

For outdoor hires, we strongly recommend having a suitable Plan B due to unpredictable British weather.

Please note that a £20 premium applies to all outdoor hires. This is due to the additional cleaning, preparation, and maintenance required for our neutral-toned and white soft play equipment, which is more susceptible to visible marks, staining, and weather-related wear during outdoor use.

We strongly recommend that soft play equipment is placed under suitable cover, such as a gazebo or marquee, during hot weather to prevent equipment from becoming excessively hot.

Inflatables hired for outdoor use must be able to be pegged securely into the ground in accordance with Health & Safety Executive regulations.

For safety reasons, inflatables cannot be used outdoors if wind gusts exceed 24mph

No refunds will be issued for outdoor hires affected by weather or conditions outside of our control. However, a change of date within 6 months will be offered, subject to availability.

Health & Safety Guidelines

It is the hirer’s responsibility to ensure that all reasonable precautions are taken to avoid injury or damage during the hire period.

Our soft play equipment is recommended for children under 5 years old only.

A responsible adult aged 18 or over must supervise the equipment at all times.

Please ensure the equipment remains clean throughout the hire period. Additional cleaning charges may apply if equipment is returned excessively dirty.

No food, drinks, chewing gum, face paints, party poppers, coloured streamers, confetti, or silly string are permitted near the equipment, as these may cause staining, damage, choking hazards, or additional cleaning requirements.

All shoes, glasses, jewellery, badges, and sharp objects must be removed before use.

No smoking or vaping is permitted near the equipment.

Children must not push, collide, fight, climb on unsafe areas, or behave in a manner likely to cause injury or distress to others.

No pets or sharp instruments are permitted near the equipment.

Please ensure there is at least a 3-foot / 1-metre clear safety area surrounding all equipment.

We are not liable for any accidents, injuries, or damage occurring during the hire period, and we recommend that the hirer obtains their own event insurance if desired.

General

At the end of the hire period, all ball pit balls should be collected and returned to the ball pit.

Any damage to equipment must be reported to Little Jewell’s Entertainment immediately. The hirer is fully liable for any loss, theft, damage, or misuse of equipment during the hire period and will be charged accordingly.

Little Jewell’s Entertainment holds £10 million Public Liability Insurance, available upon request.

Promo codes are valid only on hires over £135 and must be communicated at the time of booking. Promo codes are subject to availability and cannot be applied retrospectively.

If you are unsure about any part of these Terms and Conditions, please do not hesitate to contact us.