Understanding our Terms and Conditions
At Little Jewell's Entertainment, we believe in transparency and ensuring a smooth, safe, and enjoyable experience for everyone. Our terms and conditions are designed to protect all parties involved, providing clarity and setting expectations for bookings, safety, and responsibilities. By understanding these terms, you can have complete peace of mind knowing that we're committed to delivering high-quality, well-organised setups for your special events.
Frequently Asked Questions
To help you better understand our policies, we've compiled a list of frequently asked questions regarding our terms and conditions. These are designed to address common concerns and provide clarity on important aspects of our service, ensuring you feel confident and informed before booking with Little Jewell's Entertainment.
What is the most important thing to understand about your terms and conditions?
Our terms and conditions are in place to protect everyone involved and ensure a smooth, safe, and stress-free experience. They clearly outline expectations around bookings, safety, and responsibilities, allowing us to deliver high-quality, well-organised setups while giving families complete peace of mind.
What happens to my deposit if I cancel?
Deposits are non-refundable as they secure your date. This ensures that we can allocate resources and prevent double-bookings, guaranteeing our availability for your event.
What are the rules regarding face paint and glitter?
Face paint and glitter are strictly prohibited, as they cause permanent damage to our equipment. We kindly ask that you refrain from using these during your event.
What are the consequences if our equipment is damaged during the hire period?
Any damage caused during the hire period will be the responsibility of the customer. Customers are liable for any damage caused, including the cost of repair or full replacement if the item cannot be repaired.
What specific clauses should I be aware of?
Key clauses include the prohibition of face paint and glitter, adherence to safety rules (including age limits), ensuring all ball pit balls are placed back inside the ball pit ready for collection, and the customer's responsibility for any damage caused during the hire period.
What happens if I cancel close to the event date?
Cancellations made within 7 days of the hire date require full payment of the remaining balance. This policy helps us cover costs associated with preparations already underway.
Can Little Jewell’s Entertainment cancel a setup?
Little Jewell’s Entertainment reserves the right to refuse or cancel a setup if the location or weather conditions are unsuitable, or if our terms and conditions are not met or upheld. This is to ensure the safety and quality of our service. Cancellations are always treated as an absolute last resort and are never taken lightly. We understand how important your event is and will always do everything we can to honour your booking. In the rare event that a cancellation is made by us, any payments made will be refunded excluding the non-refundable deposit, within 28 days. Cancellations due to circumstances beyond our control, such as severe weather warnings or unsafe conditions, will not be refunded; however, we will always offer a change of hire date, subject to availability, to ensure your booking can still go ahead at a later time.
What about bad weather?
Little Jewell’s Entertainment reserves the right to refuse or cancel a setup if the weather conditions are unsuitable. This is to ensure the safety of everyone.
Peace of Mind with Every Booking
At Little Jewell's Entertainment, we're committed to providing not only exceptional entertainment but also complete transparency and peace of mind. Our terms and conditions are designed to ensure a safe, fair, and enjoyable experience for everyone involved. By understanding these guidelines, you can book with confidence, knowing that we've got every detail covered. If you have any further questions or concerns, please don't hesitate to contact us – we're here to help!